It’s the sixth installment of our S.T.A.R.T.S.S. blog series! To learn more about this series, click here to read the introductory post.
Today we’re discussing: Training
Though it might not be immediately obvious, the training for an installation and service technician, could end up costing you a great deal more than you initially budgeted for the project.
It can be a big decision to pull technicians out of the field for a one or two day training session, but an educated technician is an efficient technician - and one you'll get more ROI out of. Instead of lingering on a job site scratching their heads, your technicians will be on to the next job and making more money.
Not long ago, a Philadelphia office tower installed two optical turnstiles in their main lobby that matched the building’s aesthetics beautifully. After a few years, however, one of the turnstiles stopped working and a part had to be ordered from Europe—with downtime estimated at four weeks. With only two optical turnstiles in their lobby, having one out of service was unacceptable. The owner immediately began looking into replacing the turnstiles.
If you don’t have a lot of experience installing doors or turnstiles, you don’t want to fake your way through it. We’ve seen how lack of technical training can ruin relationships with your customer and the manufacturer. So, why is technical training so important for your business? Here are our 9 top reasons:
