Boon Edam Blog

Kevin Thomasson

Kevin is the Vice President of Customer Experience at Boon Edam Inc. His team includes Technical Training, Inside Sales, Installation Support and Technical Support. Kevin is dedicated to making the customer experience effortless from beginning to end.
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Recent Blogs

Maximize ROI by Including Service in Your Purchase Decision: 9 Important Questions to Ask Before You Buy

It’s the seventh installment of our S.T.A.R.T.S.S. blog series. This series was created to help you make the best decision when choosing security entrances. To see the introduction to the S.T.A.R.T.S.S. blog series, please click here.

Today we’re exploring: Service. A factor that if overlooked could result in unexpected financial consequences and long-term headache.

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6 Service Features to Consider Before You Purchase Security Entrances

Not long ago, a Philadelphia office tower installed two optical turnstiles in their main lobby that matched the building’s aesthetics beautifully. After a few years, however, one of the turnstiles stopped working and a part had to be ordered from Europe—with downtime estimated at four weeks. With only two optical turnstiles in their lobby, having one out of service was unacceptable. The owner immediately began looking into replacing the turnstiles.

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